2, 3, 4, or more digit extension dialing
Your Paramount Communications Hosted VoIP can support 2, 3, 4, or more digit extension dialing.
3 Way Conferencing
After making or receiving a call, a user may conference in any third party for a 3-Way call.
Anonymous & Selective Call Rejection
Screen out calls from callers who have blocked their caller ID information or block any designated number.
Attended Transfer
Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
Audio Monitoring (Listen, Whisper and Barge)
Allows designated users to monitor and interrupt ongoing calls.
Auto Attendant Answering
Set up a telephone number to dial to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.
Automatic Call Distribution (ACD)
ACD s used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior, and priority level.
Busy Lamp Field (BLF)
Indicates which phones on the system are in use by displaying a phone status on your display.
Call Flip
Transfer calls from one device to another quickly and effortlessly without interrupting your call.
Call Forwarding
Forward calls via the portal or the device. Calls may be forwarded to any extension or phone number.
Call Hold
Place calls on hold and play music or a commercial on hold.
Call Indicator
Indicates incoming call (and caller ID, if available) while another call is on process.
Call Park
Place a call on hold into a fictional extension so the call can be picked up by another extension by dialing the parking extension number.
Call Queue
Route calls in a first-in-first-out manner to the appropriate extension or group. Call queues are commonly used with an ACD, where the callers hear an announcement that says something like “Thank you for calling, all available agents are busy, you are the Nth caller. Please hold for the next available agent to assist you, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing automatically.
Call Recording
Selectively record calls for training or documentation purposes, call recording is not available in all Paramount packages.
Call routing based on business hours, after hours, and holiday schedule
Allows routing decisions based on the time and date and multiple schedules can be configured, as in the case of departments with different hours of operation.
Call Return
Dial *69 to be connected to the person who called you last.
Caller ID
Customize the appearance of your outgoing Caller ID by outgoing number or by extension.
Calling Line ID Delivery Blocking
Dial *67 to prevent the display of your outgoing caller ID on any selected outbound call.
Conferencing Bridge
Multiple on-site and outside callers simultaneously participate in a password protected conference call. Callers can be assigned talk-listen or listen only access.
CRM Integration
Connect your CRM account with your business phone system and exchange data between the two platforms.
Customer Portal
Web-based user interface allows you to manage your services, view call detail records and billing information, listen to and delete voicemails and upload music on hold.
Directed Call Pick-Up
Allows you to answer a call at a specific extension so if you’re in another office and you hear a phone ringing and wonder if it’s yours, you dial the pick-up number and your extension, and the call will only transfer if it is your extension.
Direct Inward Dialing (DID)
Set-up a telephone number to dial directly to a device or extension.
Do-Not-Disturb
A device feature that allows you to send your calls directly to voicemail.
Find Me (Paramount Communications Digital Assistant)
Set up a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves” and are offered the option between locations to try next, or to leave a message.
FREE Calls to other Paramount Communication Subscribers
All calls “On-Net” are FREE. That means you will not be billed for any call to another user on your Paramount service or other Paramount clients.
Group Call Pick-Up
Allows you to answer a call from any ringing phone that is in the same group as you. If there is more than one phone ringing you would have no control over which call you answered.
Hot Desking
The ability to log into any phone on your system and have your user profile and settings populated onto that device.
Incoming Call Blocking
“Black list” phone numbers to block them from calling your voice system.
Incoming Call Identification
Identify an incoming call on the phone’s LCD by adding a custom prefix (ex: Sales, Support…)
Incoming Caller ID Routing
Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or Call Queue.
Instant Group Call
Designate a list of telephone numbers that will be automatically dialed by the system and added to an instant conference call every time a user calls the associated telephone number.
Message Waiting Indicator
Telephone calling feature that illuminates an LED to notify a telephone, so you know there is a voicemail message left for you.
Mobile Twinning
Ring your cell at the same time as our extension.
Office Intercom
Dial another user’s extension, activating their speaker to make an announcement.
One Button Redial
A device feature that redials the last number dialed by the extension user.
Outgoing Call Blocking
Prevent calls to specific numbers or services (ex: 900 calls)
Paging
Make one-way announcements over IP phones and overhead paging devices.
Ring Groups
Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.
Shared Call Appearance
Allows you to have more than one device assigned to your user account. This means you can make and receive calls from a phone at your office, another phone at your house and your smartphone.
SMS and MMS
Send and receive text and multi-media messages from your business phone number to maintain your business identity.
Sub-Level Auto Attendants
Often used for different departments within an organization. For instance, you may have a main auto attendant for the company, then a sub-level Auto Attendant for Sales, Support, etc.
Toll-Free Numbers
Utilize one or multiple Toll-Free numbers which may be routed to a specific local number, auto attendant, group or queue.
Top Level Auto Attendant (Always On)
Allows callers to select from the menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, outside numbers, conference rooms, call queues, or unlimited additional auto attendants.
Top Level Auto Attendant (Time Based)
Available after “N” rings or based on time of day routing.
Unattended Transfer
Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
Voicemail
Associate a voicemail box with an extension, or use announce only voicemail boxes to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.
Voicemail-to-Email
When you receive a voicemail, Paramount will email you the voice message in a wave file as specified per each mailbox in the portal.
Voicemail-to-Text
Enter an SMS address in the portal and the system will send a text message to your device.
