Hosted VoIP2018-05-23T05:46:49+00:00

Hosted VoIP

Paramount’s Smart Technology Gives You:

  • Lifetime Warranty. Paramount Hosted VoIP offers lifetime warranties so you can budget your spending with fixed costs.
  • Free Software Upgrades. With Paramount Hosted VoIP you do not have to pay for additional features and functionality. Future-proof your voice technology with phones that will adapt.
  • Superior Call Quality and Reliability. VoIP voice quality is very high – often better than traditional phone quality. With a fast connection and high-quality hardware, you won’t experience annoying quality issues that plagued VoIP in the past.
  • Customizable. The options are endless and we will customize your configuration to work for your specific needs whether they be very simple or complex.
  • Exemplary Customer Care. Get the response time, attention and care you deserve from our experienced team of consultants.
  • Robust Features. Built on best-of-breed SIP network architecture, Paramount allows you to benefit from a comprehensive set of Class 5 and IP-Centrex calling features.
  • Scalability. Paramount lets you focus on your business without the pain that typically accompanies growth. Add numbers and lines in real time, and more!
  • Redundancy. The Paramount Hosted VoIP platform is a geographically redundant offering that is delivered from the industry’s leading co-location facilities in Arizona, New York, Oregon, Pennsylvania and Texas.
  • Pricing. Our per seat pricing allows you to pay-as-you-grow with no capital expenses and predictable operating expenses which provides peace of mind.

2, 3, 4, or more digit extension dialing

Your Paramount Communications Hosted VoIP can support 2, 3, 4, or more digit extension dialing.

3 Way Conferencing

After making or receiving a call, a user may conference in any third party for a 3-Way call.

Anonymous & Selective Call Rejection

Screen out calls from callers who have blocked their caller ID information or block any designated number.

Attended Transfer

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Audio Monitoring (Listen, Whisper and Barge)

Allows designated users to monitor and interrupt ongoing calls.

Auto Attendant Answering

Set up a telephone number to dial to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.

Automatic Call Distribution (ACD)

ACD s used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior, and priority level.

Busy Lamp Field (BLF)

Indicates which phones on the system are in use by displaying a phone status on your display.

Call Flip

Transfer calls from one device to another quickly and effortlessly without interrupting your call.

Call Forwarding

Forward calls via the portal or the device. Calls may be forwarded to any extension or phone number.

Call Hold

Place calls on hold and play music or a commercial on hold.

Call Indicator

Indicates incoming call (and caller ID, if available) while another call is on process.

Call Park

Place a call on hold into a fictional extension so the call can be picked up by another extension by dialing the parking extension number.

Call Queue

Route calls in a first-in-first-out manner to the appropriate extension or group. Call queues are commonly used with an ACD, where the callers hear an announcement that says something like “Thank you for calling, all available agents are busy, you are the Nth caller. Please hold for the next available agent to assist you, or press N to leave a message”. When the call is ready to be routed, the ACD handles the routing automatically.

Call Recording

Selectively record calls for training or documentation purposes, call recording is not available in all Paramount packages.

Call routing based on business hours, after hours, and holiday schedule

Allows routing decisions based on the time and date and multiple schedules can be configured, as in the case of departments with different hours of operation.

Call Return

Dial *69 to be connected to the person who called you last.

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension.

Calling Line ID Delivery Blocking

Dial *67 to prevent the display of your outgoing caller ID on any selected outbound call.

Conferencing Bridge

Multiple on-site and outside callers simultaneously participate in a password protected conference call. Callers can be assigned talk-listen or listen only access.

CRM Integration

Connect your CRM account with your business phone system and exchange data between the two platforms.

Customer Portal

Web-based user interface allows you to manage your services, view call detail records and billing information, listen to and delete voicemails and upload music on hold.

Directed Call Pick-Up

Allows you to answer a call at a specific extension so if you’re in another office and you hear a phone ringing and wonder if it’s yours, you dial the pick-up number and your extension, and the call will only transfer if it is your extension.

Direct Inward Dialing (DID)

Set-up a telephone number to dial directly to a device or extension.

Do-Not-Disturb

A device feature that allows you to send your calls directly to voicemail.

Find Me (Paramount Communications Digital Assistant)

Set up a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves” and are offered the option between locations to try next, or to leave a message.

FREE Calls to other Paramount Communication Subscribers

All calls “On-Net” are FREE. That means you will not be billed for any call to another user on your Paramount service or other Paramount clients.

Group Call Pick-Up

Allows you to answer a call from any ringing phone that is in the same group as you. If there is more than one phone ringing you would have no control over which call you answered.

Hot Desking

The ability to log into any phone on your system and have your user profile and settings populated onto that device.

Incoming Call Blocking

“Black list” phone numbers to block them from calling your voice system.

Incoming Call Identification

Identify an incoming call on the phone’s LCD by adding a custom prefix (ex: Sales, Support…)

Incoming Caller ID Routing

Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or Call Queue.

Instant Group Call

Designate a list of telephone numbers that will be automatically dialed by the system and added to an instant conference call every time a user calls the associated telephone number.

Message Waiting Indicator

Telephone calling feature that illuminates an LED to notify a telephone, so you know there is a voicemail message left for you.

Mobile Twinning

Ring your cell at the same time as our extension.

Office Intercom

Dial another user’s extension, activating their speaker to make an announcement.

One Button Redial

A device feature that redials the last number dialed by the extension user.

Outgoing Call Blocking

Prevent calls to specific numbers or services (ex: 900 calls)

Paging

Make one-way announcements over IP phones and overhead paging devices.

Ring Groups

Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.

Shared Call Appearance

Allows you to have more than one device assigned to your user account. This means you can make and receive calls from a phone at your office, another phone at your house and your smartphone.

SMS and MMS

Send and receive text and multi-media messages from your business phone number to maintain your business identity.

Sub-Level Auto Attendants

Often used for different departments within an organization. For instance, you may have a main auto attendant for the company, then a sub-level Auto Attendant for Sales, Support, etc.

Toll-Free Numbers

Utilize one or multiple Toll-Free numbers which may be routed to a specific local number, auto attendant, group or queue.

Top Level Auto Attendant (Always On)

Allows callers to select from the menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, outside numbers, conference rooms, call queues, or unlimited additional auto attendants.

Top Level Auto Attendant (Time Based)

Available after “N” rings or based on time of day routing.

Unattended Transfer

Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Voicemail

Associate a voicemail box with an extension, or use announce only voicemail boxes to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Voicemail-to-Email

When you receive a voicemail, Paramount will email you the voice message in a wave file as specified per each mailbox in the portal.

Voicemail-to-Text

Enter an SMS address in the portal and the system will send a text message to your device.

Call Detail Records

Real-Time call logging is available via the portal. In addition, frequently called numbers can be “tagged” with text descriptions for legibility.

Call Volume Graphs by Time of Day, Month, Year, or Custom Dates

Histograms graphically display calling patterns and trends.

Call Traffic by Extension or Phone Number

Track number of calls by individual.

Detailed Accounting

Track orders, invoices, and all Paramount bills online.

Default Music On-Hold

Royalty free music provided by Paramount Communications.

Custom Music On-Hold

Music provided by the customer and uploaded through the customer portal.

Commercial Music On-Hold

Record your commercial and upload it to your system via the customer portal.

Commercial Music On-Hold by Location or Queue

Multiple commercials on hold may be uploaded to your system and can be unique based on location or queue.

Paramount’s Hosted VoIP Network Advantages

Paramount HOSTED PBX diagram

Paramount’s Hosted Voice over IP platform delivers a comprehensive set of business-class end-user features on a platform that is easy to use and manage.

Our VoIP network is built with best-of-breed components and is backed by experienced industry veterans who know what it takes to deliver enterprise-class business solutions.

The Paramount hosted VoIP platform uses cloud based technology that is geo-diverse. Multiple data centers share information in real-time, creating a seamless system for withstanding failover and avoiding service disruptions.

While many carriers have redundancy schemes that rely on a primary and failover node, in contrast, the Paramount hosted VoIP system is always available.  That means we provide identical service across multiple locations in real-time.

Paramount creates efficiencies by dynamically distributing load across all available servers. With seamless and transparent failover between nodes, service disruptions are avoided because your connections are automatically transferred to any nodes available. A voicemail can be left on a Philadelphia feature server, and retrieved on the New York server immediately, even if the Philadelphia server is no longer available. It also means feature options like BLF and Park take effect across all servers immediately.

As network traffic grows, Paramount adds capacity by deploying additional nodes. When nodes are added they automatically become available to share call processing across all nodes with zero downtime.  This means that we can expand to accommodate growth with zero impact on the availability of services.